1Where can I find the boat stops?
2How long does it take?
The journey takes 45 minutes..
3How long before I have to be at the point?
Ten minutes before departure.
4Are animals allowed?
Pets are allowed only with a leash.
5Bikes allowed?
Yes, from Monday to Friday.
6Can a baby stroller board?
Yes, ours boats have a ramp. Ask for help from our staff.
7Should a group come to know before?
Yes, for your better service let us know one day before.
8Where can I find out about the cancellation of time schedules?
We announce every cancellation of our schedules on our Facebook page.
9How long does it take from the Port to the White Tower?
5 minutes.
10Who and why does it cancel routes?
The Port Authority on Public Safety cuts off the itinerary if it thinks the weather will be dangerous to navigate.
11How do I return in case of cancellations from Perea or Neoi Epivates?
With OASTH bus. Specifically, you will get the number 72 to IKEA and there you will choose the bus that serves you for the center of Thessaloniki.
12When are discounts on tickets available?
Refer to the itinerary page. Tickets.
13I bought an online ticket, but my plans have changed and I won’t be able to travel at the time/date I originally booked. Can I get a refund?
We completely understand that plans can change. A refund can be issued under the following conditions:
A. If you cancel at least 2 days before departure, you are entitled to a 100% refund.
B. If you cancel 1 day before, you are entitled to a 50% refund.
C. If you cancel on the same day, unfortunately, no refund is provided.
14I bought an online ticket but the route was canceled due to weather. Can I get a refund?
The Port Authority may cancel routes for safety reasons when weather conditions are not suitable for sailing. In this case, you can either:
A. use your ticket on another date within the same season,
B. or request a full refund (100%).
15I bought an online ticket. Can I travel earlier than the date I originally selected?
Yes, as long as you inform us in advance, we can modify your booking to the day and time that suits you.
